TERMS & CONDITIONS
We take pride in supplying quality products and it is important to us that you are completely satisfied with your purchase.
We accept Visa and MasterCard via our secure online order form only. Credit cards are verified for your protection.
Prices are in New Zealand dollars and include GST. Prices are subject to change without notice.
Gift cards are issued in NZ Dollars only, and never expire. Gift cards may not be redeemed for cash, or used to purchase further gift cards. Lost or Stolen cards cannot be replaced or refunded. Change will not be given on Gift Cards and any balance will remain on the card.
If an Item you purchase is not available you will be notified by email and given the option of backordering the item or changing your order. If you do not wish to backorder or select an alternative product, your purchase will be refunded.
INCORRECT ITEMS RECEIVED
If the goods supplied are incorrect to what you ordered, Vespa Auckland will re-supply the correct order freight paid and will arrange the return freight on the incorrect item.
INCORRECT SIZE ORDERED
Vespa Auckland will exchange goods that do not fit and will supply an alternative size. If an alternative size is not available, you will be offered an alternative style in the correct size. If you do not want the alternative style your order will be refunded. Return freight costs for the original order are your responsibility so please be sure to select sizes carefully.
Vespa Auckland uses secure server software. All information including your name, address and credit card number are encrypted for your protection. All information remains confidential on the internet using our security system.
Vspa Auckland will not sell or distribute customer information to any third party or organisation. You may unsubscribe from our mailing list at any time by clicking on the unsubscribe link in any of our mailouts.
Please ensure you have cookies enabled in your browser. It will not be possible to utilise the shopping cart system if your browser rejects cookies. Cookies are used to track what’s in your shopping cart. Cookies are enabled by default however if you run into trouble, the link below will help you out.
Thank you for shopping with Vespa Auckland. It is important to us that you are completely satisfied with your purchase.
If you are not 100% satisfied with your purchase, or the item you have purchased does not fit, you can return it within 14 days of receipt for either an exchange, store credit or full refund of the price paid less any shipping costs, provided your return address to the following conditions.
- Items must be in new and saleable condition, with original packaging, labels, tags and all accessories intact
- Product packaging must be wrapped / protected before shipping to avoid damage. Do not stick anything to product packaging
- Items have not been “taken for a ride” or fitted to a motorcycle
- Order invoice and completed returns form is included with your items
ELECTRONICS, PARTS & TOOLS
- Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
- Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
- Any Tool or Chemical that has been opened or seal broken is non-returnable.
- Open box items for which the packaging has been destroyed are not returnable.
If you have any concerns about your return meeting these conditions, please contact us before sending, thereby avoiding unnecessary courier costs.
- Complete the returns form and include this with your return
- Return the item to Vespa Auckland freight paid, using your preferred shipping method. For your security, we recommend you use a courier that requires signature delivery
- If your original order qualified for freight free delivery, any additional exchanges on the same order will incur a freight charge.
- Due to security measures, refunds will be processed back to the credit card or bank account used for the original payment
- Refunds will be processed within 5 days of receipt of the returned item
Shop 15 – Victoria Park Market
210 Victoria Street West
(09) 282 3518